Returns Policy

Free return shipping is offered to all online customers located in New Zealand.

To return one or more items from an order:

  • The return must be requested within 30 days of the delivery date by emailing contact@56rocket.com
  • The item must be in its original, unused, unaltered and unwashed condition
  • The item must be returned with the tags and packaging in their original condition

Any items purchased on sale or promotion are not eligible for returns, refunds or exchanges.

Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewellery that may catch or tear fabric.

Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.

Footwear: when trying on footwear for the first time we ask that clean socks be worn. Please make sure to test the footwear on a carpeted surface, so as not to damage the soles. The dust bag and/or shoe box must be returned alongside the footwear, in its original condition. Please be sure to place the shoe box inside a shipping box so as to prevent damages during transit.

56ROCKET™ reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

To return an item within New Zealand:

  1. To initiate a return, please submit a request for a return through your 56ROCKET™ account. Alternatively, you can contact our Customer Care team to assist you with the return process at contact@56rocket.com

  2. You will be emailed a return label

  3. Print and attach the label to the parcel

  4. Drop the parcel at your local NZ Post Shop

International Returns

For returns from all other countries, please contact us at contact@56rocket.com and we will process the return. Please note, the return of the item is at the customers expense and responsibility until it reaches us. We recommend that you take out postal insurance.

If you believe you have a faulty item, please contact our Customer Care Team at contact@56rocket.com and they will be happy to assist.

Any items purchased on sale or promotion are not eligible for returns, refunds or exchanges.

Please note: shipping fees will not be refunded.

Guest Orders: If you placed your order as a guest, you must create an 56ROCKET™ account in order to request and manage a return yourself. If you prefer, you can contact our Customer Care team to help you facilitate the return. 

Exchanges

56ROCKET™ does not offer direct exchanges online. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.

Any items purchased on sale or promotion are not eligible for returns, refunds or exchanges.